Effective Date: August 5, 2024
At AJ Phone Accessory Hub, we are committed to providing our customers with high-quality phone accessories. If you are not completely satisfied with your purchase, we offer a straightforward and fair return and refund process. Please review our policy below for details on how to return items and request a refund.
1. Return Eligibility
1.1 Timeframe
You may return items within 30 days of the date of purchase. Returns initiated after this period will not be accepted unless required by law.
1.2 Condition
Items must be returned in their original, unused condition with all original packaging, tags, and accessories. Products that show signs of use, wear, or damage cannot be returned.
1.3 Non-Returnable Items
For hygiene reasons, certain items such as opened or used phone accessories may not be eligible for return. Please contact our customer support team for clarification on specific products.
2. How to Initiate a Return
2.1 Contact Us
To initiate a return, please contact our customer support team at:
Email: support@ajphoneaccessoryhub.com
Address: 15797 Haynes RD, Laurel, Maryland, United States
Provide the following information in your return request:
- Order number
- Name and email address used for the order
- Reason for return
- Description of the item(s) to be returned
2.2 Return Authorization
Once we receive your return request, we will provide you with a Return Authorization (RA) number and instructions for returning the item(s). Please note that items returned without an RA number may not be processed.
3. Return Shipping
3.1 Shipping Costs
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee receipt of your returned item.
3.2 Return Address
Please send your return to the following address:
AJ Phone Accessory Hub
15797 Haynes RD
Laurel, Maryland, United States
4. Refunds
4.1 Processing Time
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
4.2 Refund Amount
The refund amount will include the cost of the item(s) returned, excluding any shipping fees incurred. If a discount or promotion was applied to the original purchase, the refund will reflect the discounted amount.
5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions for returning the item and offer a replacement or full refund, including any applicable return shipping costs.
7. Customer Support
For any questions or assistance regarding returns and refunds, please contact us at:
Email: support@ajphoneaccessoryhub.com
Address: 15797 Haynes RD, Laurel, Maryland, United States
8. Changes to This Policy
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you via email if applicable. Please review this policy regularly to stay informed about our return and refund practices.